Procedures are available on request with regard to Westonbirt’s policy for dealing with complaints, behaviour management, safeguarding and equal opportunities. Whilst every effort is made to avoid changes to the programme, Westonbirt reserves the right to withdraw or amend any part of the programme without prior notice.
Cancellations: In the event of a cancellation, 7 days written notice must be provided and a £10 administration charge may be deducted. For those that have paid by card refunds will be made directly back to the payment card, when payments have been made via childcare voucher or tax free childcare the balance will be retained against future bookings and it will not be possible to refund.
If Discover Camps requires a child to leave for reasons of conduct, the parent/guardian will remain liable for the whole amount of the fee.
Late Collection: Up to 15 minutes will incur an additional cost of £5. For every additional quarter of an hour a further £5 will be charged.
For all children attending a specialist camp where the day is shorter and wrap around care is available; any child arriving early or being picked up late will incur the full wrap around charges as advertised.
Illnesses and Medication: If a child becomes ill during the day, staff will inform parents or an emergency contact to enable the child to be collected immediately. Any child who is ill or has suffered from sickness or diarrhoea in the previous 48 hours must not attend the camps. Please declare any medical condition that may affect your child’s participation in any of the activities. Staff will only administer medicines prescribed by a doctor. Please ensure that you have filled in the appropriate medical information form. In the event of an emergency, staff will administer the appropriate treatment, provided information has been given.
By signing the Terms and Conditions you are agreeing to this treatment unless written objection is received notifying Discover Camps to the contrary.
Items of Value: We ask that all items of value are left at home and warn that we cannot take responsibility for valuable items of property.
Mobile Phones and Electronic Equipment: We ask that mobile phones are left at home. Free access to a telephone line is always available for children who wish to contact their parent or guardian. We stress that we cannot take responsibility for valuable items of property.
Special Arrangements: As a provider of child care, our first concern is always the welfare of your child and should we have any concerns we will contact you. In the case of an emergency, which may include child protection; we will refer to the appropriate authority. Only the named person will be able to collect your child, unless prior written notification has been given.
Booking Notes: There is a strict age range for all activities. A member of staff will supervise the children at lunchtime.
Clothing: Children should wear comfortable clothes in which they are able to get dirty. Please also supply named sun cream and sunhats for the warmer weather. Trainers, a coat and other items appropriate to the weather should be brought Please note we will be outside as much as possible. Swimming costumes are also necessary but we cannot guarantee that your child will swim during the day.
We provide a hot lunch for all children attending Discover Activity Camps. Please provide your child with morning & afternoon snack (NO NUTS OR MAY CONTAIN NUT ITEMS) and a water bottle.
Contact: Discover Activity Camps
Tel: 07799110029
Email: info@discoveractivitycamps.co.uk